Terms of Service

Better Steps Life Skills Center, Inc. ("Better Steps," "we," "our," or "us") respects your privacy and is committed to protecting the personal information of our website visitors, participants, families, and donors. This Privacy Policy outlines how we collect, use, and protect your information when you visit www.betterstepslife.org.

1. Information We Collect

We collect information in the following ways:

* Information You Provide Directly:

* Contact & Inquiry Forms: Name, email address, phone number, and any details you provide regarding program inquiries or support needs.

* Participant & Intake Information: Personal details regarding disability support, educational status (e.g., IEP/504 status), or vocational goals provided through intake/contact forms.

* Donations & Registrations: Name, billing address, and payment information processed through secure third-party processors.

* Information Collected Automatically:

* Technical data such as IP address, browser type, operating system, and website usage statistics collected via cookies or web analytics tools.

2. How We Use Your Information

We use the collected information to:

* Respond to inquiries and provide requested information about our programs (Supported Employment, Pre-ETS, WBLE, Career Camps).

* Process donations and send tax receipts/acknowledgments.

* Improve website functionality and user experience.

* Communicate news, events, and organizational updates (with an option to opt out).

3. Protection of Sensitive Information & Health Data (HIPAA)

Where applicable, personal health information (PHI) or confidential participant records submitted for vocational or rehabilitation services are handled in compliance with the Health Insurance Portability and Accountability Act (HIPAA) and applicable state privacy laws. We do not sell, rent, or trade participant health data or personal information to third parties.

4. Youth & Children’s Privacy

We offer programs designed for youth and young adults (ages 14+). We do not knowingly collect personal information directly from children under 13 without verified parental or guardian consent. If you believe a child under 13 has provided us with personal information, please contact us immediately.

5. Third-Party Sharing

We do not sell your personal data. We may share limited information with trusted service providers solely to operate our website and programs (e.g., email service providers, donation processors, cloud hosting). These third parties are obligated to keep your information confidential.

6. Cookies and Tracking

We use cookies to analyze website traffic and optimize site performance. You can disable cookies in your web browser settings at any time; however, some site features may not function properly as a result.

7. Your Rights & Choices

You have the right to:

* Access, update, or request the deletion of your personal information.

* Opt out of marketing or promotional emails at any time using the "Unsubscribe" link.

8. Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date.

9. Contact Information

If you have questions or concerns about this Privacy Policy or your personal information, please contact: